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Explore Q Report's Content Centre for expert advice on jewellery insurance. You can also read e-guides and blogs, watch videos and more.

Explore Q Report's Content Centre for expert advice on jewellery insurance. You can also read e-guides and blogs, watch videos and more.

Jewellery, engagement ring & watch advice, plus insurance tips & industry insights. 

Watch expert tips, discover insurance benefits & hear real customer stories. 

Find answers to common questions about jewellery, engagement ring & watch insurance. 

Click here to access important policy documents - Product Disclosure Statement, Financial Services Guide, and Policy Wording.

Click here to access the Target Market Determination (TMD) document.

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Jewellery Insurance: Repair or Replace?

Q Report Team

Updated on March 18, 2025
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Jewellery is made to be worn, and we wouldn’t have it any other way. But as we go about our daily activities, prongs snag on clothing, pulling them away from diamonds. Clasps lose their springs, and chain links fall apart.

These incidents can break your heart, especially when the piece holds sentimental meaning to you and your loved ones. Fortunately, jewellers encounter these problems every day. They have the tools, material and skills to fix broken rings, bracelets, necklaces and earrings.

But before you rush off to the jeweller, you might be wondering: should I repair or replace my damaged piece? In this article, we’ll look at some of the considerations surrounding this decision.

Missing Diamond

Losing the stone from your diamond engagement ring can be upsetting, to say the least. Despite your best care, diamonds can be knocked loose from their settings and disappear while you’re completely unaware. Loose prongs, a hard knock or even a sudden scrape, can dislodge a stone from the ring.

In this situation, what is the best plan of action? 

For most cases, jewellers can match a new, loose diamond to your existing setting. They may need to craft new prongs to match the replacement stone, but this task is easily managed. In fact, for many jewellers, installing new stones is daily work. 

Some rings, however, cannot be repaired when they lose their diamonds. Invisibly-set Princess cuts, for example, feature tongue-and-groove-style edges that lock together. Such diamonds are tough to replace. In some cases, the ring must be replaced entirely. 

Small old-cut diamonds may also be difficult or impossible to replace. As soon as you suffer a loss, get in touch with us so we can help you explore your options and start the process of restoring your piece of jewellery.

Missing Earring

Nothing’s worse than losing an earring from your favourite pair. They’re so small, and they can fall out anywhere you’ve been. Assuming your earrings are insured, what can you do?

Most jewellers can create a replacement for the lost earring. If they’re diamond studs, the jeweller can find a closely matched stone and create a setting to match the remaining earring. If for some reason, the earring is challenging to match, your insurance may provide a replacement set. 

Timing Your Repair

When a piece of jewellery sustains damage, it’s best to repair it as soon as possible before additional links, stones or other decorative elements fall off and are lost. Try to collect as many loose pieces as you can to assist the jeweller in the repair.

What kinds of problems can jewellers fix?

  • Pearl restringing
  • Broken links in chains
  • Clasp replacement
  • Stone replacement
  • Ring setting
  • Prong tightening
  • Ring prong retipping and replacement
  • Ring sizing
  • Polishing and cleaning

Preventive Jewellery Care

Once you’ve lost a diamond or scraped up a treasured bracelet, it’s too late to think about preventive care for that piece. But it’s never too late to consider how you’ll protect the rest of your jewellery (and you’re fully restored piece).

If you have an active lifestyle, choose jewellery styles that can handle the daily demands of your activities. In the summer, take special precautions when you swim, travel and work in the garden. 

As soon as you notice a problem with a piece of jewellery, stop wearing it and take it to your jeweller for repair. By keeping your jewellery out of harm’s way and addressing issues early on, you can minimise your chances of catastrophic damage.

Finding a Jeweller

Some jewellery repairs are more complicated than others, and it’s vital that you take your jewellery to a professional you trust. That’s why we ensure that you can return to your family jeweller for repairs and replacement. With Q Report insurance, you’ll have the means to restore your favourite jewellery fully, and you’ll always have access to your chosen jeweller.

If you haven’t yet found a jeweller you know and trust, consider exploring the Q Certified jewellers in your area.

Insuring Your Jewellery

Whether your jewellery is brand new or has been in the family for generations, protect it against theft, damage and loss. With Q Report jewellery insurance, you can wear your jewellery freely, knowing you can always restore it if the unexpected happens.

Learn more about our policy and obtain a free online quote for your favourite piece. And if you have any questions, feel free to give us a call!

 

Damage Coverage

Purchase Amount

To get an accurate insurance quote, please provide the amount from your purchase receipt.

Don't have the receipt?

If you don't have the receipt, you can provide the most recent valuation amount instead.

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Jewellery Insurance

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Jewellery is made to be worn, and we wouldn’t have it any other way. But as we go about our daily activities, prongs snag on clothing, pulling them away from diamonds. Clasps lose their springs, and chain links fall apart.

These incidents can break your heart, especially when the piece holds sentimental meaning to you and your loved ones. Fortunately, jewellers encounter these problems every day. They have the tools, material and skills to fix broken rings, bracelets, necklaces and earrings.

But before you rush off to the jeweller, you might be wondering: should I repair or replace my damaged piece? In this article, we’ll look at some of the considerations surrounding this decision.

Missing Diamond

Losing the stone from your diamond engagement ring can be upsetting, to say the least. Despite your best care, diamonds can be knocked loose from their settings and disappear while you’re completely unaware. Loose prongs, a hard knock or even a sudden scrape, can dislodge a stone from the ring.

In this situation, what is the best plan of action? 

For most cases, jewellers can match a new, loose diamond to your existing setting. They may need to craft new prongs to match the replacement stone, but this task is easily managed. In fact, for many jewellers, installing new stones is daily work. 

Some rings, however, cannot be repaired when they lose their diamonds. Invisibly-set Princess cuts, for example, feature tongue-and-groove-style edges that lock together. Such diamonds are tough to replace. In some cases, the ring must be replaced entirely. 

Small old-cut diamonds may also be difficult or impossible to replace. As soon as you suffer a loss, get in touch with us so we can help you explore your options and start the process of restoring your piece of jewellery.

Missing Earring

Nothing’s worse than losing an earring from your favourite pair. They’re so small, and they can fall out anywhere you’ve been. Assuming your earrings are insured, what can you do?

Most jewellers can create a replacement for the lost earring. If they’re diamond studs, the jeweller can find a closely matched stone and create a setting to match the remaining earring. If for some reason, the earring is challenging to match, your insurance may provide a replacement set. 

Timing Your Repair

When a piece of jewellery sustains damage, it’s best to repair it as soon as possible before additional links, stones or other decorative elements fall off and are lost. Try to collect as many loose pieces as you can to assist the jeweller in the repair.

What kinds of problems can jewellers fix?

  • Pearl restringing
  • Broken links in chains
  • Clasp replacement
  • Stone replacement
  • Ring setting
  • Prong tightening
  • Ring prong retipping and replacement
  • Ring sizing
  • Polishing and cleaning

Preventive Jewellery Care

Once you’ve lost a diamond or scraped up a treasured bracelet, it’s too late to think about preventive care for that piece. But it’s never too late to consider how you’ll protect the rest of your jewellery (and you’re fully restored piece).

If you have an active lifestyle, choose jewellery styles that can handle the daily demands of your activities. In the summer, take special precautions when you swim, travel and work in the garden. 

As soon as you notice a problem with a piece of jewellery, stop wearing it and take it to your jeweller for repair. By keeping your jewellery out of harm’s way and addressing issues early on, you can minimise your chances of catastrophic damage.

Finding a Jeweller

Some jewellery repairs are more complicated than others, and it’s vital that you take your jewellery to a professional you trust. That’s why we ensure that you can return to your family jeweller for repairs and replacement. With Q Report insurance, you’ll have the means to restore your favourite jewellery fully, and you’ll always have access to your chosen jeweller.

If you haven’t yet found a jeweller you know and trust, consider exploring the Q Certified jewellers in your area.

Insuring Your Jewellery

Whether your jewellery is brand new or has been in the family for generations, protect it against theft, damage and loss. With Q Report jewellery insurance, you can wear your jewellery freely, knowing you can always restore it if the unexpected happens.

Learn more about our policy and obtain a free online quote for your favourite piece. And if you have any questions, feel free to give us a call!

 

Damage Coverage

Table of Contents

Introduction
Understanding the 4 Cs of Diamonds
Diamond Shapes
Choosing a Ring Style
Selecting a Ring Retailer

Understanding Mechanical Movements

Rolex-super-precision

Unlike their battery-powered quartz counterparts, luxury watches have a beating heart – the mechanical movement. First created in the 14th century, large, weight-driven tower clocks with verge escapements and foliot balances marked the dawn of mechanical timekeeping.

Today, the core concept of mechanical movements remains unchanged from its original conception. It involves an intricate arrangement of gears, springs, and an escapement powered by a wound mainspring. This precision engineering allows for smooth operation and precise timekeeping.

Manual watch movements require the wearer to wind the crown periodically. Automatic watch movements, on the other hand, utilise the wearer's movements to keep the mainspring wound, offering a convenient everyday solution.

The Patek Philippe Calatrava, with its ultra-thin manual movement, exemplifies the elegance of traditional watchmaking. On the other hand, the Rolex Oyster Perpetual, with its self-winding mechanism epitomises practicality and durability.

Whether manual or automatic, a mechanical movement imbues a luxury watch with a soul, a testament to human ingenuity and a treasured heirloom for generations to come

Luxury Watch Complications: Exploring Hidden Features & Functionality

Luxury watches often boast 'complications,' intricate mechanisms that add layers of sophistication, style and utility. Here, we explore some of the most fascinating complications created by the best luxury watch brands.

Statistic Heading

Rolex-super-precision

Unlike their battery-powered quartz counterparts, luxury watches have a beating heart – the mechanical movement. First created in the 14th century, large, weight-driven tower clocks with verge escapements and foliot balances marked the dawn of mechanical timekeeping.

Today, the core concept of mechanical movements remains unchanged from its original conception. It involves an intricate arrangement of gears, springs, and an escapement powered by a wound mainspring. This precision engineering allows for smooth operation and precise timekeeping.

Manual watch movements require the wearer to wind the crown periodically. Automatic watch movements, on the other hand, utilise the wearer's movements to keep the mainspring wound, offering a convenient everyday solution.

The Patek Philippe Calatrava, with its ultra-thin manual movement, exemplifies the elegance of traditional watchmaking. On the other hand, the Rolex Oyster Perpetual, with its self-winding mechanism epitomises practicality and durability.

Whether manual or automatic, a mechanical movement imbues a luxury watch with a soul, a testament to human ingenuity and a treasured heirloom for generations to come

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Common Diamond Alternatives
for Engagement Rings

Tanzanite

Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.

Aquamarine

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Sapphire

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Luxury Watch Complications: Exploring Hidden Features & Functionality

Luxury watches often boast 'complications,' intricate mechanisms that add layers of sophistication, style and utility. Here, we explore some of the most fascinating complications created by the best luxury watch brands.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

“Knowing your engagement ring is insured brings peace of mind. Accidents can happen, and insurance coverage alleviates the worry and stress of potential loss or damage.”

Unlike their battery-powered quartz counterparts, luxury watches have a beating heart – the mechanical movement. First created in the 14th century, large, weight-driven tower clocks with verge escapements and foliot balances marked the dawn of mechanical timekeeping.

Today, the core concept of mechanical movements remains unchanged from its original conception. It involves an intricate arrangement of gears, springs, and an escapement powered by a wound mainspring. This precision engineering allows for smooth operation and precise timekeeping.

Manual watch movements require the wearer to wind the crown periodically. Automatic watch movements, on the other hand, utilise the wearer's movements to keep the mainspring wound, offering a convenient everyday solution.

The Patek Philippe Calatrava, with its ultra-thin manual movement, exemplifies the elegance of traditional watchmaking. On the other hand, the Rolex Oyster Perpetual, with its self-winding mechanism epitomises practicality and durability.

Whether manual or automatic, a mechanical movement imbues a luxury watch with a soul, a testament to human ingenuity and a treasured heirloom for generations to come

Export
Expert Tip

Budget Considerations

Diamond shapes can vary in price due to popularity and demand. Round brilliants, for example, tend to be more expensive than other shapes due to their high demand. If budget is a concern, consider alternative shapes or prioritise other aspects, such as cut quality, over the shape itself.

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Jewellery Insurance FAQ

Contents insurance covers the items within your home in case they are damaged, lost or stolen. This can include furniture, electronics, clothing and other personal.  Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.

Contents insurance covers the items within your home in case they are damaged, lost or stolen. This can include furniture, electronics, clothing and other personal.  Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.
Home Security Fortification

An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

An engagement ring is a significant financial and sentimental investment. Specialised.

Travel Savvy

An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

An engagement ring is a significant financial and sentimental investment. Specialised.

Social Media Caution

An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

An engagement ring is a significant financial and sentimental investment. Specialised.

Regular Valuations

An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

An engagement ring is a significant financial and sentimental investment. Specialised.

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Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.

Luxury Watch Complications: Exploring Hidden Features & Functionality

Luxury watches often boast 'complications,' intricate mechanisms that add layers of sophistication, style and utility. Here, we explore some of the most fascinating complications created by the best luxury watch brands.

Home Security Fortification

Contents insurance covers the items within your home in case they are damaged, lost or stolen. This can include furniture, electronics, clothing and other personal.  Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.

Purchase Amount

To get an accurate insurance quote, please provide the amount from your purchase receipt.

Don't have the receipt?

If you don't have the receipt, you can provide the most recent valuation amount instead.

OK

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