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When it comes to making an insurance claim on your jewellery, it’s reassuring to know that you’re in safe hands.
At Q Report, we believe it is important to protect the things that you love—including your cherished jewellery.
So, we have spent a lot of time crafting comprehensive policies that make things easier when things go wrong. Whether you have lost your jewellery accidentally, experienced theft, or damaged a piece, our policies are there to support you.
This post will look at some of the issues that Q Report jewellery insurance policies have solved.
If you’re fond of travelling, having jewellery insurance for your valuables can offer unparalleled peace of mind. Our policies offer worldwide coverage, so if anything goes wrong while you’re abroad, we’re ready to help.
Recently, we provided support to Q Report customer Anne, who was the victim of a robbery while on holiday. Although she was halfway across the world, we got to work straight away.
“It didn’t matter that the police report was in French, Q Report said that would be fine...Even with that little hiccup, my claim was approved in 24 hours”, explains Anne.
We treat all of our customers with the same level of honesty, professionalism and urgency to guarantee their peace of mind in what is often an awful and highly stressful situation.
Another policyholder called David was the victim of a robbery involving his wife’s custom-made engagement ring. Although the ring was a one-of a-kind piece, we made sure that David would be happy with the replacement.
David said: ‘When I first called Q Report, they were great. They were very sympathetic and understanding of the situation. But they were also very efficient and said, “This is what we need to do.”’
And so we took action, working with Simon—David’s custom jeweller—to have the issue resolved.
“The very next day we were contacted by Q Report,” said Simon, “So we got the process rolling to find the same type of stone straight away.”
Once the claim was underway, Q Report took every measure to give David and his wife a like-for-like replacement.
“The price had gone up a little bit from its purchase price,” said Simon. “Fortunately, Q Report had a 25 per cent buffer. Everything was wrapped up within about three weeks.”
We’re here and ready to help
These two incidents are shining examples of why it’s important to invest in jewellery insurance if you have beloved pieces in your life. More than that though, it shows the quality and committed process that the Q Report team adheres to: with the utmost priority, care and professionalism.
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