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Explore Q Report's Content Centre for expert advice on jewellery insurance. You can also read e-guides and blogs, watch videos and more.

Explore Q Report's Content Centre for expert advice on jewellery insurance. You can also read e-guides and blogs, watch videos and more.

Jewellery, engagement ring & watch advice, plus insurance tips & industry insights. 

Watch expert tips, discover insurance benefits & hear real customer stories. 

Find answers to common questions about jewellery, engagement ring & watch insurance. 

Click here to access important policy documents - Product Disclosure Statement, Financial Services Guide, and Policy Wording.

Click here to access the Target Market Determination (TMD) document.

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Nightmare Becomes Reality: 5 Claim Stories

Q Report Team

Updated on March 19, 2025
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Barbell bungles, driveway disasters, cleaning calamities and more - there are countless ways your precious jewellery can fall victim to bumps and bruises. Even the most cautious jewellery owners can sometimes be struck by unforeseeable events that leave them out of luck and out of pocket.

The following five claim stories came from real Q Report customers, who were each left extremely grateful they'd chosen to protect themselves with our comprehensive jewellery insurance.

1. The Barbell Bungle

Precious jewellery and rigorous exercise aren't a match made in heaven, as this cringe-worthy claim story shows. This bride-to-be wore her new engagement ring while lifting weights at the gym, thinking she could protect it by simply turning the diamond to the inside of her hand. A few dumbbell-raises later, and she discovered the ring had been bent out of shape in her palm.

The moral of the story? If you're working out, don't wear it out! And this doesn't mean leaving the ring in the gym locker, either. Ensure you keep it safely locked away at home.

Exercise isn't only a common culprit of jewellery damage; it's also a common cause of loss. Sweat, water and sunscreen can loosen your ring and leave it lost on the gym floor, or worse, the ocean floor. Not to mention the damage these substances can cause to the lustre of your ring metal.

If you lead an active lifestyle or work a lot with your hands, there are a few diamond setting styles that provide more protection to the stone than traditional prong settings. For example, bezel-set rings surround the entire perimeter of the diamond, leaving less of the gem exposed to damage than Tiffany or other ornate setting styles.

Barbell-Bungle-compressed

 

2. The Driveway Disaster

This next claim story goes to show that freak accidents really do happen sometimes, so it pays to protect your jewellery with comprehensive cover.

She was carrying her diamond ring in a jewellery pouch, which dropped off her lap as she got in her car. She started the ignition, put it in drive, rolled forward and heard a heart-breaking 'crunch' as she ran over the pouch on the ground!

Needless to say, the ring was just about destroyed, and the lady was in complete disbelief at her rotten bad luck. Thankfully, she was protected with a Q Report policy, which allowed her to have her precious piece artfully repaired by the very same jeweller who created it in the first place.

Driveway-Disaster-1

 

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3. The Cleaning Calamity

Cleaning your jewellery is a great way to ensure your ring stays sparkling like the day you bought it, however it's also a delicate process. Soap, water and small stones are a recipe for slipperiness, as this lady found out first hand.

While cleaning her ring, it popped from her hands and dropped to the floor. To make matters worse, she then stepped on it and caused a section of the ring setting to snap!

Don't let this deter you from caring for your jewellery with regular cleaning. With the right preparation and technique, your cleaning can ensure your precious item stays lustrous, and identify any small imperfections before they become serious issues.

Hand-picked related content: Jewellery Cleaning the Simple Way

Cleaning-Calamity

 

4. The Boy and the Bracelet

They might be your little angels, but young children are best kept away from your expensive jewellery. This unlucky customer learnt that lesson the hard way; through an expensive diamond bracelet snapped into multiple pieces! 

Small jewellery items can also be a choking hazard for infants, so keep your precious pieces to yourself.

Thankfully, this mother salvaged all of the diamonds from the snapped bracelet and had them refashioned into another piece of jewellery.

Boy-and-the-Bracelet-compressed

 

5. The Snag and Snap

And finally, a perfect example of one of the simplest and most common causes of jewellery damage - snagging on clothes. In this case, a catch on her leather jacket snapped the tip of the ring basket, causing the diamond to fall out and disappear.

This claim resulted in the customer needing to replace her piece entirely, and she's certainly not alone in this situation. Snags are a common and overlooked danger. Some ring styles, like prong and ornate settings, are more vulnerable to catching than others.

Bezel and flush settings provide less uneven surfaces for clothes to snag on, and more general protection of the stone. If you're worried about your ability to protect your jewellery from everyday wear and tear, these styles may be a suitable choice.

Snag-and-Snap-compressed

 

How to Protect Your Jewellery

Want to protect your precious jewellery from mishaps like these? We believe your jewellery should be worn and enjoyed with confidence, not locked in a box under the bed. That's why at Q Report, we're committed to providing quality jewellery insurance that protects your precious items from loss and damage, even while you travel overseas.

If the unimaginable does happen, we give you the option to return to your original jeweller for replacement, because we know your sentimental jewellery is worth much more than a dollar amount. 

See how little it can cost to protect your priceless items - get an instant online jewellery insurance quote today:

 

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Purchase Amount

To get an accurate insurance quote, please provide the amount from your purchase receipt.

Don't have the receipt?

If you don't have the receipt, you can provide the most recent valuation amount instead.

OK
Related Posts
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Jewellery Insurance

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Barbell bungles, driveway disasters, cleaning calamities and more - there are countless ways your precious jewellery can fall victim to bumps and bruises. Even the most cautious jewellery owners can sometimes be struck by unforeseeable events that leave them out of luck and out of pocket.

The following five claim stories came from real Q Report customers, who were each left extremely grateful they'd chosen to protect themselves with our comprehensive jewellery insurance.

1. The Barbell Bungle

Precious jewellery and rigorous exercise aren't a match made in heaven, as this cringe-worthy claim story shows. This bride-to-be wore her new engagement ring while lifting weights at the gym, thinking she could protect it by simply turning the diamond to the inside of her hand. A few dumbbell-raises later, and she discovered the ring had been bent out of shape in her palm.

The moral of the story? If you're working out, don't wear it out! And this doesn't mean leaving the ring in the gym locker, either. Ensure you keep it safely locked away at home.

Exercise isn't only a common culprit of jewellery damage; it's also a common cause of loss. Sweat, water and sunscreen can loosen your ring and leave it lost on the gym floor, or worse, the ocean floor. Not to mention the damage these substances can cause to the lustre of your ring metal.

If you lead an active lifestyle or work a lot with your hands, there are a few diamond setting styles that provide more protection to the stone than traditional prong settings. For example, bezel-set rings surround the entire perimeter of the diamond, leaving less of the gem exposed to damage than Tiffany or other ornate setting styles.

Barbell-Bungle-compressed

 

2. The Driveway Disaster

This next claim story goes to show that freak accidents really do happen sometimes, so it pays to protect your jewellery with comprehensive cover.

She was carrying her diamond ring in a jewellery pouch, which dropped off her lap as she got in her car. She started the ignition, put it in drive, rolled forward and heard a heart-breaking 'crunch' as she ran over the pouch on the ground!

Needless to say, the ring was just about destroyed, and the lady was in complete disbelief at her rotten bad luck. Thankfully, she was protected with a Q Report policy, which allowed her to have her precious piece artfully repaired by the very same jeweller who created it in the first place.

Driveway-Disaster-1

 

New call-to-action

 

3. The Cleaning Calamity

Cleaning your jewellery is a great way to ensure your ring stays sparkling like the day you bought it, however it's also a delicate process. Soap, water and small stones are a recipe for slipperiness, as this lady found out first hand.

While cleaning her ring, it popped from her hands and dropped to the floor. To make matters worse, she then stepped on it and caused a section of the ring setting to snap!

Don't let this deter you from caring for your jewellery with regular cleaning. With the right preparation and technique, your cleaning can ensure your precious item stays lustrous, and identify any small imperfections before they become serious issues.

Hand-picked related content: Jewellery Cleaning the Simple Way

Cleaning-Calamity

 

4. The Boy and the Bracelet

They might be your little angels, but young children are best kept away from your expensive jewellery. This unlucky customer learnt that lesson the hard way; through an expensive diamond bracelet snapped into multiple pieces! 

Small jewellery items can also be a choking hazard for infants, so keep your precious pieces to yourself.

Thankfully, this mother salvaged all of the diamonds from the snapped bracelet and had them refashioned into another piece of jewellery.

Boy-and-the-Bracelet-compressed

 

5. The Snag and Snap

And finally, a perfect example of one of the simplest and most common causes of jewellery damage - snagging on clothes. In this case, a catch on her leather jacket snapped the tip of the ring basket, causing the diamond to fall out and disappear.

This claim resulted in the customer needing to replace her piece entirely, and she's certainly not alone in this situation. Snags are a common and overlooked danger. Some ring styles, like prong and ornate settings, are more vulnerable to catching than others.

Bezel and flush settings provide less uneven surfaces for clothes to snag on, and more general protection of the stone. If you're worried about your ability to protect your jewellery from everyday wear and tear, these styles may be a suitable choice.

Snag-and-Snap-compressed

 

How to Protect Your Jewellery

Want to protect your precious jewellery from mishaps like these? We believe your jewellery should be worn and enjoyed with confidence, not locked in a box under the bed. That's why at Q Report, we're committed to providing quality jewellery insurance that protects your precious items from loss and damage, even while you travel overseas.

If the unimaginable does happen, we give you the option to return to your original jeweller for replacement, because we know your sentimental jewellery is worth much more than a dollar amount. 

See how little it can cost to protect your priceless items - get an instant online jewellery insurance quote today:

 

New call-to-action

Table of Contents

Introduction
Understanding the 4 Cs of Diamonds
Diamond Shapes
Choosing a Ring Style
Selecting a Ring Retailer

Understanding Mechanical Movements

Rolex-super-precision

Unlike their battery-powered quartz counterparts, luxury watches have a beating heart – the mechanical movement. First created in the 14th century, large, weight-driven tower clocks with verge escapements and foliot balances marked the dawn of mechanical timekeeping.

Today, the core concept of mechanical movements remains unchanged from its original conception. It involves an intricate arrangement of gears, springs, and an escapement powered by a wound mainspring. This precision engineering allows for smooth operation and precise timekeeping.

Manual watch movements require the wearer to wind the crown periodically. Automatic watch movements, on the other hand, utilise the wearer's movements to keep the mainspring wound, offering a convenient everyday solution.

The Patek Philippe Calatrava, with its ultra-thin manual movement, exemplifies the elegance of traditional watchmaking. On the other hand, the Rolex Oyster Perpetual, with its self-winding mechanism epitomises practicality and durability.

Whether manual or automatic, a mechanical movement imbues a luxury watch with a soul, a testament to human ingenuity and a treasured heirloom for generations to come

Luxury Watch Complications: Exploring Hidden Features & Functionality

Luxury watches often boast 'complications,' intricate mechanisms that add layers of sophistication, style and utility. Here, we explore some of the most fascinating complications created by the best luxury watch brands.

Statistic Heading

Rolex-super-precision

Unlike their battery-powered quartz counterparts, luxury watches have a beating heart – the mechanical movement. First created in the 14th century, large, weight-driven tower clocks with verge escapements and foliot balances marked the dawn of mechanical timekeeping.

Today, the core concept of mechanical movements remains unchanged from its original conception. It involves an intricate arrangement of gears, springs, and an escapement powered by a wound mainspring. This precision engineering allows for smooth operation and precise timekeeping.

Manual watch movements require the wearer to wind the crown periodically. Automatic watch movements, on the other hand, utilise the wearer's movements to keep the mainspring wound, offering a convenient everyday solution.

The Patek Philippe Calatrava, with its ultra-thin manual movement, exemplifies the elegance of traditional watchmaking. On the other hand, the Rolex Oyster Perpetual, with its self-winding mechanism epitomises practicality and durability.

Whether manual or automatic, a mechanical movement imbues a luxury watch with a soul, a testament to human ingenuity and a treasured heirloom for generations to come

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Common Diamond Alternatives
for Engagement Rings

Tanzanite

Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.

Aquamarine

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Sapphire

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Luxury Watch Complications: Exploring Hidden Features & Functionality

Luxury watches often boast 'complications,' intricate mechanisms that add layers of sophistication, style and utility. Here, we explore some of the most fascinating complications created by the best luxury watch brands.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

“Knowing your engagement ring is insured brings peace of mind. Accidents can happen, and insurance coverage alleviates the worry and stress of potential loss or damage.”

Unlike their battery-powered quartz counterparts, luxury watches have a beating heart – the mechanical movement. First created in the 14th century, large, weight-driven tower clocks with verge escapements and foliot balances marked the dawn of mechanical timekeeping.

Today, the core concept of mechanical movements remains unchanged from its original conception. It involves an intricate arrangement of gears, springs, and an escapement powered by a wound mainspring. This precision engineering allows for smooth operation and precise timekeeping.

Manual watch movements require the wearer to wind the crown periodically. Automatic watch movements, on the other hand, utilise the wearer's movements to keep the mainspring wound, offering a convenient everyday solution.

The Patek Philippe Calatrava, with its ultra-thin manual movement, exemplifies the elegance of traditional watchmaking. On the other hand, the Rolex Oyster Perpetual, with its self-winding mechanism epitomises practicality and durability.

Whether manual or automatic, a mechanical movement imbues a luxury watch with a soul, a testament to human ingenuity and a treasured heirloom for generations to come

Export
Expert Tip

Budget Considerations

Diamond shapes can vary in price due to popularity and demand. Round brilliants, for example, tend to be more expensive than other shapes due to their high demand. If budget is a concern, consider alternative shapes or prioritise other aspects, such as cut quality, over the shape itself.

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Jewellery Insurance FAQ

Contents insurance covers the items within your home in case they are damaged, lost or stolen. This can include furniture, electronics, clothing and other personal.  Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.

Contents insurance covers the items within your home in case they are damaged, lost or stolen. This can include furniture, electronics, clothing and other personal.  Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.
Home Security Fortification

An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

An engagement ring is a significant financial and sentimental investment. Specialised.

Travel Savvy

An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

An engagement ring is a significant financial and sentimental investment. Specialised.

Social Media Caution

An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

An engagement ring is a significant financial and sentimental investment. Specialised.

Regular Valuations

An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

An engagement ring is a significant financial and sentimental investment. Specialised.

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Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.

Luxury Watch Complications: Exploring Hidden Features & Functionality

Luxury watches often boast 'complications,' intricate mechanisms that add layers of sophistication, style and utility. Here, we explore some of the most fascinating complications created by the best luxury watch brands.

Home Security Fortification

Contents insurance covers the items within your home in case they are damaged, lost or stolen. This can include furniture, electronics, clothing and other personal.  Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.

Purchase Amount

To get an accurate insurance quote, please provide the amount from your purchase receipt.

Don't have the receipt?

If you don't have the receipt, you can provide the most recent valuation amount instead.

OK

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