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Explore Q Report's Content Centre for expert advice on jewellery insurance. You can also read e-guides and blogs, watch videos and more.

Explore Q Report's Content Centre for expert advice on jewellery insurance. You can also read e-guides and blogs, watch videos and more.

Jewellery, engagement ring & watch advice, plus insurance tips & industry insights. 

Watch expert tips, discover insurance benefits & hear real customer stories. 

Find answers to common questions about jewellery, engagement ring & watch insurance. 

Click here to access important policy documents - Product Disclosure Statement, Financial Services Guide, and Policy Wording.

Click here to access the Target Market Determination (TMD) document.

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Nightmare On Claims Street

Q Report Team

Updated on March 18, 2025
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You won’t find any goblins, ghouls, gremlins or ghosts in this horror story. No, this tale doesn’t need a villain to chill you to the bone. 

As we learned in part one of our jewellery insurance claims series, sometimes, the scariest stories are the most realistic.

From airport accidents to boating blunders, these five claims stories will have you sleeping with the lights on. Welcome to nightmare on claims street.

1. The Drainage Disaster

When Joel arrived to work, he couldn’t have imagined how quickly his day would go down the drain. His wedding ring came loose and was lost in a large drainage infrastructure, eventually being sucked out to sea never to be seen again. 

Thankfully, Joel had decided to protect himself with a Q Report jewellery insurance policy, which quickly put a plug in his sinking feelings. But don’t take our word for it; watch Joel’s story below:

 

2. The Flight Fiasco

As if a 15-hour flight from Los Angeles to Sydney wasn’t stressful enough already, this unfortunate fiance was about to have the most turbulent flight of her lifetime.

Just as she was preparing to board, she noticed her three-week-old engagement ring was gone. Panicking, she alerted airport staff, who had fellow passengers and even the pilots searching the departure gate, with no luck. With time running out, she had no choice but to board the plane and watch her ring disappear into the distance during takeoff.

When she landed back in Sydney, she discovered her partner had already filed a claim with Q Report and her case was underway.

 

 

3. The Boating Blunder

There’s nothing like a day on the water to relax and recharge, or so this lady thought. While enjoying her day at sea, she discovered her diamond ring had been knocked against the sides of the vessel, badly damaging the ring’s claws and bending them out of shape.

Remember, if you lead an active lifestyle and plan to enjoy your jewellery during physical activities, some ring setting styles are more vulnerable to damage than others.


Boating-Blunder

 

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4. The Timepiece Trip-up 

Our reflexes aren’t always as sharp in the morning, as this unlucky Q Report client discovered the hard way. While getting ready for work, he dropped his heavy watch and shattered its face, which required professional repair. 

Thankfully, he was able to return to his original jeweller as his timepiece was protected with a Q Report watch insurance policy. This policy also granted him cover up to 150% of the watch’s agreed value.

Timepiece-Trip-Up

 

5. The Fire

On a more serious note, this last story just goes to show that you never know what’s around the corner. This unlucky client was struck by a terrible house fire and recovered the crushed remains of her treasured engagement ring from her jewellery box. 

While her jewellery insurance was only a small consolation in the scheme of this tragedy, she was thankful she’d chosen to protect her most beloved items with us. 

The-Fire

 

Protect Your Jewellery With Specialised Insurance

As you can see, nightmare situations really do happen. Specialised jewellery insurance like Q Report is one of the best ways to protect yourself when tragedy strikes, and soften the blow of events like these.

With a Q Report policy, you’ll join thousands of other savvy Australians who have invested a small amount to protect their priceless items. Our cover includes 12 months worldwide protection, the option to return to your original jewellery for replacement and repair, a low fixed excess of $100 if you need to make a claim, and a free annual revaluation of your items. 

See how little it can cost to protect your most precious items - get a Q Report quote today.

 

Q report

 

Purchase Amount

To get an accurate insurance quote, please provide the amount from your purchase receipt.

Don't have the receipt?

If you don't have the receipt, you can provide the most recent valuation amount instead.

OK
Related Posts
Featured Posts
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Jewellery Insurance

Instant Quote
play-audio
Listen to article
/

You won’t find any goblins, ghouls, gremlins or ghosts in this horror story. No, this tale doesn’t need a villain to chill you to the bone. 

As we learned in part one of our jewellery insurance claims series, sometimes, the scariest stories are the most realistic.

From airport accidents to boating blunders, these five claims stories will have you sleeping with the lights on. Welcome to nightmare on claims street.

1. The Drainage Disaster

When Joel arrived to work, he couldn’t have imagined how quickly his day would go down the drain. His wedding ring came loose and was lost in a large drainage infrastructure, eventually being sucked out to sea never to be seen again. 

Thankfully, Joel had decided to protect himself with a Q Report jewellery insurance policy, which quickly put a plug in his sinking feelings. But don’t take our word for it; watch Joel’s story below:

 

2. The Flight Fiasco

As if a 15-hour flight from Los Angeles to Sydney wasn’t stressful enough already, this unfortunate fiance was about to have the most turbulent flight of her lifetime.

Just as she was preparing to board, she noticed her three-week-old engagement ring was gone. Panicking, she alerted airport staff, who had fellow passengers and even the pilots searching the departure gate, with no luck. With time running out, she had no choice but to board the plane and watch her ring disappear into the distance during takeoff.

When she landed back in Sydney, she discovered her partner had already filed a claim with Q Report and her case was underway.

 

 

3. The Boating Blunder

There’s nothing like a day on the water to relax and recharge, or so this lady thought. While enjoying her day at sea, she discovered her diamond ring had been knocked against the sides of the vessel, badly damaging the ring’s claws and bending them out of shape.

Remember, if you lead an active lifestyle and plan to enjoy your jewellery during physical activities, some ring setting styles are more vulnerable to damage than others.


Boating-Blunder

 

New call-to-action

 

4. The Timepiece Trip-up 

Our reflexes aren’t always as sharp in the morning, as this unlucky Q Report client discovered the hard way. While getting ready for work, he dropped his heavy watch and shattered its face, which required professional repair. 

Thankfully, he was able to return to his original jeweller as his timepiece was protected with a Q Report watch insurance policy. This policy also granted him cover up to 150% of the watch’s agreed value.

Timepiece-Trip-Up

 

5. The Fire

On a more serious note, this last story just goes to show that you never know what’s around the corner. This unlucky client was struck by a terrible house fire and recovered the crushed remains of her treasured engagement ring from her jewellery box. 

While her jewellery insurance was only a small consolation in the scheme of this tragedy, she was thankful she’d chosen to protect her most beloved items with us. 

The-Fire

 

Protect Your Jewellery With Specialised Insurance

As you can see, nightmare situations really do happen. Specialised jewellery insurance like Q Report is one of the best ways to protect yourself when tragedy strikes, and soften the blow of events like these.

With a Q Report policy, you’ll join thousands of other savvy Australians who have invested a small amount to protect their priceless items. Our cover includes 12 months worldwide protection, the option to return to your original jewellery for replacement and repair, a low fixed excess of $100 if you need to make a claim, and a free annual revaluation of your items. 

See how little it can cost to protect your most precious items - get a Q Report quote today.

 

Q report

 

Table of Contents

Introduction
Understanding the 4 Cs of Diamonds
Diamond Shapes
Choosing a Ring Style
Selecting a Ring Retailer

Understanding Mechanical Movements

Rolex-super-precision

Unlike their battery-powered quartz counterparts, luxury watches have a beating heart – the mechanical movement. First created in the 14th century, large, weight-driven tower clocks with verge escapements and foliot balances marked the dawn of mechanical timekeeping.

Today, the core concept of mechanical movements remains unchanged from its original conception. It involves an intricate arrangement of gears, springs, and an escapement powered by a wound mainspring. This precision engineering allows for smooth operation and precise timekeeping.

Manual watch movements require the wearer to wind the crown periodically. Automatic watch movements, on the other hand, utilise the wearer's movements to keep the mainspring wound, offering a convenient everyday solution.

The Patek Philippe Calatrava, with its ultra-thin manual movement, exemplifies the elegance of traditional watchmaking. On the other hand, the Rolex Oyster Perpetual, with its self-winding mechanism epitomises practicality and durability.

Whether manual or automatic, a mechanical movement imbues a luxury watch with a soul, a testament to human ingenuity and a treasured heirloom for generations to come

Luxury Watch Complications: Exploring Hidden Features & Functionality

Luxury watches often boast 'complications,' intricate mechanisms that add layers of sophistication, style and utility. Here, we explore some of the most fascinating complications created by the best luxury watch brands.

Statistic Heading

Rolex-super-precision

Unlike their battery-powered quartz counterparts, luxury watches have a beating heart – the mechanical movement. First created in the 14th century, large, weight-driven tower clocks with verge escapements and foliot balances marked the dawn of mechanical timekeeping.

Today, the core concept of mechanical movements remains unchanged from its original conception. It involves an intricate arrangement of gears, springs, and an escapement powered by a wound mainspring. This precision engineering allows for smooth operation and precise timekeeping.

Manual watch movements require the wearer to wind the crown periodically. Automatic watch movements, on the other hand, utilise the wearer's movements to keep the mainspring wound, offering a convenient everyday solution.

The Patek Philippe Calatrava, with its ultra-thin manual movement, exemplifies the elegance of traditional watchmaking. On the other hand, the Rolex Oyster Perpetual, with its self-winding mechanism epitomises practicality and durability.

Whether manual or automatic, a mechanical movement imbues a luxury watch with a soul, a testament to human ingenuity and a treasured heirloom for generations to come

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Common Diamond Alternatives
for Engagement Rings

Tanzanite

Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.

Aquamarine

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Sapphire

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Luxury Watch Complications: Exploring Hidden Features & Functionality

Luxury watches often boast 'complications,' intricate mechanisms that add layers of sophistication, style and utility. Here, we explore some of the most fascinating complications created by the best luxury watch brands.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

Peace of Mind: An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

“Knowing your engagement ring is insured brings peace of mind. Accidents can happen, and insurance coverage alleviates the worry and stress of potential loss or damage.”

Unlike their battery-powered quartz counterparts, luxury watches have a beating heart – the mechanical movement. First created in the 14th century, large, weight-driven tower clocks with verge escapements and foliot balances marked the dawn of mechanical timekeeping.

Today, the core concept of mechanical movements remains unchanged from its original conception. It involves an intricate arrangement of gears, springs, and an escapement powered by a wound mainspring. This precision engineering allows for smooth operation and precise timekeeping.

Manual watch movements require the wearer to wind the crown periodically. Automatic watch movements, on the other hand, utilise the wearer's movements to keep the mainspring wound, offering a convenient everyday solution.

The Patek Philippe Calatrava, with its ultra-thin manual movement, exemplifies the elegance of traditional watchmaking. On the other hand, the Rolex Oyster Perpetual, with its self-winding mechanism epitomises practicality and durability.

Whether manual or automatic, a mechanical movement imbues a luxury watch with a soul, a testament to human ingenuity and a treasured heirloom for generations to come

Export
Expert Tip

Budget Considerations

Diamond shapes can vary in price due to popularity and demand. Round brilliants, for example, tend to be more expensive than other shapes due to their high demand. If budget is a concern, consider alternative shapes or prioritise other aspects, such as cut quality, over the shape itself.

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Jewellery Insurance FAQ

Contents insurance covers the items within your home in case they are damaged, lost or stolen. This can include furniture, electronics, clothing and other personal.  Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.

Contents insurance covers the items within your home in case they are damaged, lost or stolen. This can include furniture, electronics, clothing and other personal.  Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.
Home Security Fortification

An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

An engagement ring is a significant financial and sentimental investment. Specialised.

Travel Savvy

An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

An engagement ring is a significant financial and sentimental investment. Specialised.

Social Media Caution

An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

An engagement ring is a significant financial and sentimental investment. Specialised.

Regular Valuations

An engagement ring is a significant financial and sentimental investment. Specialised engagement ring insurance provides financial protection in the event of loss, theft or damage by ensuring you can recover the ring's monetary value or repair or replace.

An engagement ring is a significant financial and sentimental investment. Specialised.

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Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.

Luxury Watch Complications: Exploring Hidden Features & Functionality

Luxury watches often boast 'complications,' intricate mechanisms that add layers of sophistication, style and utility. Here, we explore some of the most fascinating complications created by the best luxury watch brands.

Home Security Fortification

Contents insurance covers the items within your home in case they are damaged, lost or stolen. This can include furniture, electronics, clothing and other personal.  Contents insurance is essential for anyone who owns valuable items, as it helps protect you should a potential loss occur in your.

Purchase Amount

To get an accurate insurance quote, please provide the amount from your purchase receipt.

Don't have the receipt?

If you don't have the receipt, you can provide the most recent valuation amount instead.

OK

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