FAQs

A Q Report policy provides cover for loss and damage to your jewellery. If your jewellery is lost, stolen or damaged, with Q Report you can make a claim to have your jewellery replaced or repaired. We also cover mysterious disappearance and loss or damage caused as a result of a natural disaster.

With Q Report, you’re speaking to people who live and breathe jewellery; not just insurance salespeople. We come from a jewellery background and know that when it comes to insuring jewellery, it's different from other items you may insure. We have a thorough appreciation for both the workmanship and the quality of your gems and jewellery.

With a Q Report policy your jewellery will be covered inside and outside the house including while travelling (subject to terms, conditions and exclusions). A Q Report Policy is also a Replacement policy, so you can be certain that you'll be put back in the same position as you were in prior to the loss or damage occurring. You can also return to your original or preferred jeweller in the event of a claim.

If you need to make a claim, you will deal directly with our expert team, with no outsourcing or runarounds. We’ll guide you through every step of the process and be there for you.

Since 2004, Q Report has built a strong reputation for exceptional service and jewellery claims expertise. Don’t just take our word for it - check out our reviews to see why thousands of Australian's trust Q Report.

Every insurance policy is different, as is each person’s circumstances. So, we cannot comment on your home contents insurance policy. But we would suggest that you call your insurer and/or read the fine print to find out answers to the following essential questions:

1. Is my jewellery covered when I wear it outside of the house?

2. What if I travel with my jewellery (interstate or overseas)? Will it be covered? For how long and are there any other restrictions?

3. If I lose my jewellery and need to make a claim, will the full insured value be covered? Or is it up to the insured value?

4. In the event of a claim, will I be able to choose the jeweller to repair or replace my jewellery or will I have to go to the jeweller you choose?

5. What happens if the value of my jewellery changes? Do I have to get it revalued every year and send you an updated revaluation?

If you are not satisfied with your home contents insurer’s response to these questions, give us a call so you can ask us these questions. Ensure your chosen policy suits your individual needs and situation.

Yes. Warranty and Insurance are very different.

Warranty is intended to cover consumers for manufacturing defects for a limited time. It’s a guarantee that a product has been made correctly and that you are getting what you paid for.

Insurance will cover you for things like accidental damage, loss and theft.

When it comes to warranties, most products (including jewellery) are covered under Australian Consumer Law. In simple terms, when you purchase an item of jewellery it comes with an implicit warranty that you could wear it normally and if after say the first few weeks it broke or stones fell out, you should be covered under warranty. However, if you dropped the ring on a concrete floor, or your finger got hooked on an object which pulled it out of shape, this would be your responsibility unless you had insurance.

You can get an instant indicative quote here.

A member of our team will then be in contact to confirm the value and specifications of your jewellery via documentation. A formal quote can then be issued to you.

Q Report's Jewellery Insurance works by following the below steps:

1. Submit a quote, and a member of our team will contact you.

2. After payment, you are covered for the benefits of a Q Report policy, such as an additional up to 50% cover and complimentary annual revaluation. Please consider the PDS and Policy Wording for detailed information about the benefits, terms, conditions and exclusions of the policy.

3. If you then need to make a claim in the future, please feel free to contact us. Your dedicated in-house claims consultant will walk you through the process.

We aim to make every step easy and transparent, and we are always happy to answer any questions you may have.

If you purchased your jewellery through a Q Certified Jeweller, in most cases they can assist in providing documentation for your jewellery.

In all other cases, we’ll usually need copies of the following documents:

1. Receipt of purchase

2. Photo of the item (top and side view)

3. Proof of possession – take a photo of the item in front of a document with today’s date (e.g. a newspaper, receipt or in front of the Google search results for “today’s date”)

For watches, we also need

4. Warranty Card

5. Photo of the back of the watch

You can also provide the following additional documentation to assist:

1. Valuation

2. Diamond / Gemstone certificate (if applicable)

If you don’t have all of the above, that’s not a problem. Send us what you have and one of our consultants will review it and we’ll come back to you if we need anything further.

Payment can be made by credit card (Visa, Mastercard and AMEX) either online or over the phone.

You can opt to pay annually or monthly. IQumulate is our premium funding partner that facilitates the monthly payment option for you.

For renewal payments, you can also pay by BPay.

Yes. We have a monthly instalment payment facility. IQumulate is our premium funding partner that facilitates the monthly payment option for you.

By paying in 12 convenient bite-size instalments, you can spread the cost over time. 

It is more cost effective to pay annually, but some of our customers prefer to pay by monthly instalments.

Q Report insures most new and existing jewellery and watches that are in good condition.

We don’t insure the following items including but not limited to:

1. Jewellery in poor condition or severely damaged

2. Loose diamonds and gemstones

3. Gold bullion and loose coins

4. Artefacts

5. Ivory

Please feel free to call us on 02 9234 0580 to discuss insuring your item if you are unsure.

Coverage is instant from the moment payment has been successfully received. You will automatically receive a Coverage Summary confirming you are covered for 12 months.

The person listed on the policy and their spouse (legal or de facto) who lives with that person is covered. You can also list your spouse on your policy by giving us a call or sending us an email.

Simply email info@qreport.com.au or call us on 02 9234 0580 with the following documents:

1. Q Report policy number (this begins with RP)

2. Receipt of purchase

3. Photo of the item (top and side view)

4. Proof of possession – take a photo of the item in front of a document with today’s date (e.g. a newspaper, receipt or in front of the Google search results for “today’s date”)

For watches, we also need

5. Warranty Card

6. Photo of the back of the watch

You can also provide the following additional documentation to assist:

1. Valuation

2. Diamond / Gemstone certificate (if applicable)

If you don’t have all of the above, it’s rarely a problem. Send us what you have and one of our consultants will review it and we’ll come back to you if we need anything further.

A Q Report policy extends coverage worldwide, ensuring that your jewellery is insured no matter where you go. So you can travel around the world with confidence that your jewellery is covered if you're insured with Q Report.

There are however some conditions and exclusions (see PDS here), including sanctions restrictions which may prohibit providing cover or paying claims related to certain countries such as but not limited to Iran, Syria, North Korea, North Sudan, Crimea and Cuba. Please ensure you are familiar with current sanctions restrictions prior to travelling.

A Replacement Policy means that you are covered for a like-for-like replacement or repair, putting you back where you were prior to the loss.

As diamonds and other rare gemstones and metals are traded in US Dollars, currency fluctuations could impact on the ability to replace your item of jewellery like-for-like. This could also be the case when it comes to rare gemstones and highly sought after timepieces.

This is why a Q Report Policy can provide an additional up to 50% cover. Meaning, if the cost to repair or replace your jewellery is more than the sum insured, there is up to an additional 50% of the sum insured that's available to be applied to your claim. This is at no additional cost to you, so as to put you back into the same position you were prior to your loss.

So with Q Report, you essentially have coverage up to 150% of the sum insured when required.

For example, you bought a ring for $10,000. The Australian Dollar drops substantially against the US Dollar. Your ring was stolen and you need to make a claim. Your jeweller can no longer replace the ring at $10,000 due to the currency fluctuation. In this case, we have the ability to add up to 50% ($5,000) to the claim settlement paid to your jeweller so your jeweller could replace the ring and put you back in the same position that you were prior to your loss.

Precious stones and the metals they are set in may fluctuate in price due to many factors including, but not limited to, the strength of the Australian dollar compared to the US dollar, availability of certain stones and the demand of the market.

At Q Report, we revalue your insured items annually at your renewal period at no charge to you, making sure your jewellery is insured at the correct value.

As part of the renewal process of your Q Report policy, your jewellery will be analysed by our proprietary software and our expert in-house jewellers. They will look to see if there have been any changes to the costs of raw materials, and how that may impact on the value of your jewellery as well as the value of your jewellery or watch in today’s market. We do this revaluation at no charge to you.

Following this revaluation process, you will receive an invitation to renew your policy 28 days prior to the expiration of your policy. At that point, you will have the option to either pay the annual policy amount payable or pay by monthly instalments and be insured for a further 12 months. If you have opted to have your policy automatically renewed, then we will automatically renew your policy for you at the expiry date for a further 12 months if there is valid payment information on file.

Yes. To reduce the risk of your jewellery becoming uninsured, you can choose to automatically renew your Q Report policy when your cover ends. 

Don’t worry, you’ll still receive a notice 28 days before the end of your policy period so you can stay in control.

If you haven't already opted in to have your policy automatically renewed, please call 02 9234 0580 or email info@qreport.com.au and we'll arrange this for you. 

Our excess for every policy is fixed at $100. No more, no less–and no hidden surprises.

Unfortunately, not. The excess on a Q Report policy is fixed at $100 and we cannot adjust the premium on the policy.

In the case of a claim, you will need to notify us directly. You can either call us on 02 9234 0580, email us at claims@qreport.com.au or submit this form.

We will then guide you through the next steps and required documentation which may include a statutory declaration, and a police report (if lost or stolen).

We will then take care of the rest and liaise with your jeweller and the underwriter and keep you updated along the way.

It largely depends on how long it takes for you to send us your Statutory Declaration and Police Report (if applicable).

Assuming there are no problems and we don’t require any further information, claims are usually processed and approved within 5 business days. Although, we have had cases where this process has been completed within 1 day.

That we love to hear!

At Q Report, we appreciate the relationship you may have with your jeweller. We’ll always suggest that you go back to your original or preferred jeweller in the case of a claim. We will not dictate to you where you need to go to repair / replace your jewellery.

We regularly deal with jewellers from all over the world. If you wanted to make a claim and have your jewellery repaired or replaced by your jeweller overseas, we will attempt to liaise directly with that jeweller to get the necessary information to get your claim finalised as soon as possible.

Our Head Office team are also able to speak many languages so this makes the process much easier.

The aim of our policy is to put you back into the same position you were in prior to your loss. This means to replace the item jewellery in the case of a loss or repair it in the case of damage. In certain cases where it is impractical to replace or repair the item easily, we will discuss with the Insurer the cash settlement option, which will ultimately be at the insurer’s discretion.

Chubb Insurance Australia Limited, ABN 23 001 642 020, AFS Licence No 239687.

Yes, you may cancel your policy at any time by notifying us in writing of the future date that the cancellation is to take effect.

We will then refund to you the balance of the unused premium on a pro rata basis. If you are paying for your policy monthly through IQumulate, your cancellation date will be based on your last payment date.

For new policies, there is a 14 day cooling off period where if you choose to cancel your policy and notify us within 14 days of the inception of your new policy, we will refund the full amount of premium paid by you (note the Policy Setup Fee is non-refundable).