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Q Report Resources
Explore Q Report's Content Centre for expert advice on jewellery insurance. You can also read e-guides and blogs, watch videos and more.
Get Started With Your Claim
Please fill out the form below and a one of our friendly customer service agents will get back to you within 1 business day.
Alternatively call us on 02 9234 0580 or send us an email.
FAQs
What do I need to do in the event of a claim?
In the case of a claim, you will need to notify us directly. You can either call us on 02 9234 0580, email us at claims@qreport.com.au or submit this form.
We will then guide you through the next steps and required documentation which may include a statutory declaration, and a police report (if lost or stolen).
We will then take care of the rest and liaise with your jeweller and the underwriter and keep you updated along the way.
How long does the claim process take?
It largely depends on how long it takes for you to send us your Statutory Declaration and Police Report (if applicable).
Assuming there are no problems and we don’t require any further information, claims are usually processed and approved within 5 business days. Although, we have had cases where this process has been completed within 1 day.
I’ve been dealing with my trusted jeweller for years and only want to use them in the event of a claim. Will this be a problem?
That we love to hear!
At Q Report, we appreciate the relationship you may have with your jeweller. We’ll always suggest that you go back to your original or preferred jeweller in the case of a claim. We will not dictate to you where you need to go to repair / replace your jewellery.
I purchased my ring overseas. What happens if I need to claim?
We regularly deal with jewellers from all over the world. If you wanted to make a claim and have your jewellery repaired or replaced by your jeweller overseas, we will attempt to liaise directly with that jeweller to get the necessary information to get your claim finalised as soon as possible.
Our Head Office team are also able to speak many languages so this makes the process much easier.
Can I get a cash settlement if I make a claim?
The aim of our policy is to put you back into the same position you were in prior to your loss. This means to replace the item jewellery in the case of a loss or repair it in the case of damage. In certain cases where it is impractical to replace or repair the item easily, we will discuss with the Insurer the cash settlement option, which will ultimately be at the insurer’s discretion.
