Resource Centre

A Q Report policy provides cover for loss and damage to your jewellery. If your jewellery is lost, stolen or damaged, with Q Report you can make a claim to have your jewellery replaced or repaired. We also cover mysterious disappearance and loss or damage caused as a result of a natural disaster.

With Q Report, you’re speaking to people who live and breathe jewellery; not just insurance salespeople. We come from a jewellery background and know that when it comes to insuring jewellery, it's different from other items you may insure. We have a thorough appreciation for both the workmanship and the quality of your gems and jewellery.

With a Q Report policy your jewellery will be covered inside and outside the house including while travelling (subject to terms, conditions and exclusions). A Q Report Policy is also a Replacement policy, so you can be certain that you'll be put back in the same position as you were in prior to the loss or damage occurring. You can also return to your original or preferred jeweller in the event of a claim.

If you need to make a claim, you will deal directly with our expert team, with no outsourcing or runarounds. We’ll guide you through every step of the process and be there for you.

Since 2004, Q Report has built a strong reputation for exceptional service and jewellery claims expertise. Don’t just take our word for it - check out our reviews to see why thousands of Australian's trust Q Report.

Every insurance policy is different, as is each person’s circumstances. So we cannot comment on your home contents insurance policy. But we would suggest that you call your insurer and/or read the fine print to find out answers to the following essential questions:-

1. Is my jewellery covered when I wear it outside of the house?
2. What if I travel with my jewellery (interstate or overseas)? Will it be covered? For how long and are there any other restrictions?
3. If I lose my jewellery and need to make a claim, will the full insured value be paid? Or is it up to the insured value?
4. In the event of a claim, will I be able to choose the jeweller to repair or replace my jewellery or will I have to go to the jeweller you choose?
5. What happens if the value of my jewellery changes? Do I have to get it revalued every year and send you an updated revaluation?

If you are not satisfied with your home contents insurer’s response to these questions, give us a call so you can see if our policy better suits your needs.

Every insurance policy is different, as is each person’s circumstances. So, we cannot comment on your home contents insurance policy. But we would suggest that you call your insurer and/or read the fine print to find out answers to the following essential questions:

1. Is my jewellery covered when I wear it outside of the house?

2. What if I travel with my jewellery (interstate or overseas)? Will it be covered? For how long and are there any other restrictions?

3. If I lose my jewellery and need to make a claim, will the full insured value be covered? Or is it up to the insured value?

4. In the event of a claim, will I be able to choose the jeweller to repair or replace my jewellery or will I have to go to the jeweller you choose?

5. What happens if the value of my jewellery changes? Do I have to get it revalued every year and send you an updated revaluation?

If you are not satisfied with your home contents insurer’s response to these questions, give us a call so you can ask us these questions. Ensure your chosen policy suits your individual needs and situation.

Yes. Warranty and Insurance are very different.

Warranty is intended to cover consumers for manufacturing defects for a limited time. It’s a guarantee that a product has been made correctly and that you are getting what you paid for.

Insurance will cover you for things like accidental damage, loss and theft.

When it comes to warranties, most products (including jewellery) are covered under Australian Consumer Law. In simple terms, when you purchase an item of jewellery it comes with an implicit warranty that you could wear it normally and if after say the first few weeks it broke or stones fell out, you should be covered under warranty. However, if you dropped the ring on a concrete floor, or your finger got hooked on an object which pulled it out of shape, this would be your responsibility unless you had insurance.